In all countries in wich we operate, we focused more than ever on customer service and customer relationships.
2011 was no ordinary year. The global economy remained weak, there were major changes in the financial and regulatory environment, share prices fell, and there was the sovereign debt crisis and Greek rescue plan. Against this unusually complex background, BNP Paribas achieved a very strong performance.
2011, good performance in a challenging environment
In 2011, in an economic and regulatory environment undergoing radical changes, the Group had solid operating performances.
The Group managed to withstand the impact of the crisis in the money and financial markets in the second half of the year and has made good progress adapting to the implementation by European banks of the new regulation. BNP Paribas is well positioned to take on the challenges of the new environment and continue to help its clients make their plans for the future a reality.
EUR 42.4
billion revenues
EUR 6.1
Billion net income, group share
8.8 %
return on equity
With you
around the world
Whether across Europe or around the globe, BNP Paribas provides all its clients with the banking solutions they need to achieve their goals. Our branches and offices in 80 countries deliver tailored services to retail clients, entrepreneurs, SMEs, corporations, institutions, and non-profit organisations.
BNP Paribas is a leading banking and financial services provider, with strong positions in its 3 core activities: Retail Banking - Investment Solutions - Corporate and Investment Banking.
BNP Paribas is firmly anchored in Europe with operations in four key domestic markets: France, Italy, Belgium, and Luxembourg, and BNP Paribas Personal Finance is the no. 1 in personal finance.
BNP Paribas also provides retail banking services in Mediterranean Europe, in Turkey, in Eastern Europe and via a large network in the western United States. Worldwide, we have 7,200 branches and over 23 million individual, small business and corporate clients.
Its Corporate and Investment Banking (CIB) and Investment Solutions (IS) businesses boast leadership positions in Europe and a solid foothold in the Americas, as well as a robust and rapidly-growing presence in Asia.
Our businesses are all backed up by nine support functions (tax, legal affairs, compliance, finance, risk management, audit, IT, communication and HR).
-
Jean-Laurent Bonnafé
Chief Executive Officer
-
Philippe Bordenave
Chief Operating Officer
-
Georges Chodron de Courcel
Chief Operating Officer
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François Villeroy
de GalhauChief Operating Officer
-
Jacques d’Estais
Deputy Chief Operating Officer and Head of Investment Solutions, Personal Finance, and International Retail Banking
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Alain Papiasse
Deputy Chief Operating Officer and Head of Corporate and Investment Banking
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Jean Clamon
Managing Director and Head of Compliance and Internal Control
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Mairie-Claire Capobianco
Head of French Retail Banking
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Stefaan Decraene
Head of International Retail Banking
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Fabio Gallia
Chief Executive Officer of BNL bc
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Yann Gérardin
Head of Global Equities & Commodity Derivatives
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Maxime Jadot
Chief Executive Officer of BNP Paribas Fortis
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Frédéric Janbon
Head of Fixed Income
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Michel Konczaty
Head of Group Risk Management
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Thierry Laborde
Head of BNP Paribas Personal Finance
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Frédéric Lavenir
Head of Group Human Resources
-
Éric Lombard
Chief Executive Officer of BNP Paribas Cardif
-
Éric Raynaud
Head of the Asia-Pacific Region
BNP paribas and
its shareholders
BNP Paribas endeavours to provide all shareholders with clear, consistent, high- quality information at regular intervals, in accordance with best market practice and the recommendations of stock market authorities.
The Investor Relations team informs institutional investors and financial analysts of the Group’s strategies, major events concerning the Group’s business and, of course, the Group’s quarterly results.
The Individual Shareholder Relations Department provides information and deals with queries from the Group’s 640,000 or so individual shareholders (source: 30 December 2011 TPI Survey), an increase of almost 10% relative to the end-2010 figure of 585,000.
Read the chapter (1.4Mo)
BNP Paribas ownership structure
as at 31 december 2011 (voting rights)
Retail banking
Retail Banking operates branch networks, in Europe and in the world, together with specialised financial services.
In 2012, the organisational structure of Retail Banking activities is set to change as follows:
- a set of Domestic Markets, grouping together retail banking networks of BNP Paribas in France (FRB), Italy (BNL bc), Belgium (BNP Paribas Fortis) and Luxembourg (BGL BNP Paribas), leasing activities (BNP Paribas Leasing Solutions), automotive fleet leasing with associated services (Arval) and BNP Paribas Personal Investors, online savings and brokerage expert. Lastly, Wealth Management will continue to report functionally to this set;
- an International Retail Banking entity, encompassing retail banks operating outside the euro zone in five geographical regions, namely the United States, Central & Eastern Europe, Turkey, Mediterranean & Africa and Asia.;
- a Personal Finance entity, market leader in personal loans, with operations in around 30 countries.
Read the chapter (20.5Mo)
Investment
Solutions
Read the chapter (8.5Mo)
Combining BNP Paribas’ activities related to the collection, management, development, protection and administration of client savings and assets, Investment Solutions offers a broad range of high value-added products and services around the world, designed to meet all the requirements of individual, corporate and institutional investors.
Since 1 January 2012, Investment Solutions has had 5 business lines, with complementary expertise:
- Insurance–BNP Paribas Cardif
- Securities services–BNP Paribas Securities Services
- Private banking–BNP Paribas Wealth Management
- Asset management–BNP Paribas Investment Partners
- Real estate–BNP Paribas Real Estate
In total, Investment Solutions is present in 61 countries with 25,000 employees.
Corporate and
Investment Banking
Our Corporate and Investment Banking (CIB) business has around 20,000 employees in over 50 countries providing personalised financing, advisory and capital markets services.
The main aim of CIB’s teams is to develop and maintain long-term relationships with clients. They provide support for clients’ expansion or investment strategy, as well as handling their other day-to-day transactions, and deliver integrated solutions to meet clients’ financing, advisory and risk management needs.
Read the chapter (10.8Mo)
In 2011, the Group posted solid results despite a very complicated environment.
Jean-Laurent Bonnafé,
Chief Executive Officer
2011 was a very positive year for the networks and business lines of retail banking in our 4 domestic markets: France, Italy, Belgium and Luxembourg.
François Villeroy de Galhau
Chief Operating Officer
Investment Solutions businesses recorded growing results despite an unfavourable context, which is remarkable. Our Corporate and Investment Banking activities also posted excellent results compared to our competitors, thanks to our very good clientele franchise and maintained operational excellence.”
Georges chodron de courcel,
Chief Operating Officer
Last year was a difficult year for many people at BNP Paribas (earthquake and nuclear crisis in Japan, political crises and civil wars in Africa...). The Group’s teams did an extraordinary job. Now, we face a different kind of difficulty, the new financial, economic and regulatory environment.
Frédéric Lavenir,
Head of Group Human Resources
Developing
the group's managerial culture
In a group of almost 200,000 employees of 170 different nationalities, working in 80 countries, a sense of belonging and an ability to adapt are crucial. This is why our Human Resources teams are focusing on developing the group's managerial culture and managing our employees' careers in a dynamic way, by making the most of their diverse range of talents.
Read the chapter (2.7Mo)
Breakdown by geographic area
Breakdown by business line
* Figures at 31 December 2011
The role of a bank in today’s environment
The shape of the banking industry was transformed during 2011. In this special supplement, we take a look back at the key events that shaped 2011–the sovereign debt crisis that completely wrongfooted Europe, the role of the rating agencies and the market jitters that shook banking stocks, and the new Basel Committee banking regulations adopted in mid-crisis.
Going beyond these observations, we also wanted to share our vision of what a banker’s job actually is, given that public opinion has turned against bankers–and in many cases unjustifiably so. And we wanted to reassert our commitment to act as a responsible bank vis-à-vis our employees, our customers and our shareholders.
Once again, we managed to weather the storm in 2011, but this has not prevented us from conducting a far-reaching review of our role and adapting to the new realities that we face. In this supplement, we have also attempted to present the key factors at the heart of these developments.
Jean-Laurent Bonnafé,
Chief Executive Officer
Baudouin Prot,
Chairman
Read the Special Issue (17.2Mo)
Economic and financial trends
After something of a lull during 2010, the economic and financial crisis abruptly took centre stage again in 2011, fuelled by market jitters about European governments’ and in particular Greece’s sovereign debt. The banking sector bore the brunt of this loss of confidence, with share prices plunging sharply over the summer months, before the situation stabilised late on in the year.
>Read the Special Issue (17.2Mo)
Interview with BAUDOUIN PROT, Chairman
Interview with
Philippe Bordenave
Chief Operating Officer
Interview with
Georges Chodron de Courcel
Chief Operating Officer
A new regulatory framework
In a bid to prevent as far as possible a new crisis on the same scale as that seen since 2008, the Basel Committee, which represents the regulators of 27 countries, drew up a new set of banking regulations known as the “Basel III” framework.
For banks, this reform means significantly more demanding capital and liquidity requirements, leading to numerous restrictions curtailing their activities. In spite of the still challenging economic environment, the Basel III regulations are due to be introduced in the European Union between 2013 and 2019.
>Read the Special Issue (17.2Mo)
A responsible bank
The distrust that has been shown towards banks since the 2008 crisis and that intensified in 2011 is not confined to the markets. Civil society, public opinion and thus certain of our customers currently look upon financial institutions with mistrust and sometimes even hostility. To win back public opinion, it is crucial for us to fulfil our economic role as bankers and also to help people to understand that we can be a profitable bank, while also displaying good ethics and a strong sense of responsibility, in tune with the social challenges of our times.
>Read the Special Issue (17.2Mo)
Interview with JEAN-LAURENT BONNAFÉ, Chief Executive Officer
We have identified four pillars that underpin our CSR policy: an economic pillar, a social pillar, a civic pillar and an environmental pillar.
François Villeroy de Galhau
Chief Operating Officer
Partner of enterprises
What are the challenges facing enterprises during this crisis?
Broadly speaking, enterprises have been heavily affected by the economic crisis, but their senior managers have generally displayed a truly remarkable ability to adapt and take the appropriate measures. This has helped to reduce the number of bankruptcies. There is no doubt that enterprises have a key role to play in the recovery. They and they alone hold the keys to job creation. They will prompt the economy and growth to pick up again. By its very nature, a bank such as BNP Paribas partners with and stands firmly behind those in its environment. Enterprises thus represent a priority for us.
>Read the Special Issue (17.2Mo)
